We aim to dispatch all items THE DAY the order is received. If your order comes after we have closed we will dispatch the next working day. e.g. if you place your order on Sunday we will ship the item on Tuesday (as per our opening hours).

OUR OPENING HOURS ARE; 

SUNDAY - CLOSED

MONDAY - CLOSED

TUESDAY - 10-5pm

WEDNESDAY 10-5pm

THURSDAY - 10-5pm

FRIDAY - 10 - 5pm

SATURDAY 10-3pm

 

1st Class Signed for Delivery, Royal Mail

This option is to UK Mainland only, we aim to dispatch items the same day as ordering. 

A tracking reference will be sent via email once the parcel has been shipped.

Royal Mail advises 1 day for delivery depending on the time of year - Delays expected for Christmas, Black Friday etc

Delays may be expected due to Covid 19

I recommend tracked and signed for options for items of high value. 

 

2nd Class Signed for Delivery, Royal Mail

 

This option is to UK Mainland only, we aim to dispatch items the same day as ordering. 

A tracking reference will be sent via email once the parcel has been shipped 

Royal Mail advises 2-3 days for delivery depending on the time of year - Delays expected for Christmas, Black Friday etc

Delays may be expected due to Covid 19

I recommend tracked and signed for options for items of high value.

 

Standard, Royal Mail

This option offers no tracking information - we will always obtain proof of postage should any items go missing.

Please note that once the item has left our shop, there is no way of us tracking this item. 

 

IT IS THE BUYERS RESPONSIBILITY TO MAKE SURE THAT THE ADDRESS IS CORRECT EITHER ON THE WEBSITE OR PAYPAL.

 

Click and Collect

THIS IS ONLY TO BE USED FOR COLLECTION FROM OUR RETAIL STORE IN SOUTH WALES

4, Commercial Street, Kenfig Hill, CF33 6DL

Should you choose this option but live outside of the area it may delay your item being  shipped, we will automatically email you for payment of shipping to be made.

 

Shipping Outside of the UK

We ship worldwide, should you have any difficulty with shipping costs when using our website - please get in touch.

All items are dispatched the next working day (we are closed Mondays so any orders placed on the weekend will be dispatched Tuesday)

They are sent Royal Mail Tracked and Signed. The delivery time will vary between 5-10 working days*.

 

*** At Cerys' Closet we do our best to ensure our shipping prices are calculated correctly, however shipping pricing errors may occur when ordering more than one pair of shoes.  We have tried our utmost to ensure this doesn't happen, but with international postage it may still happen. Should a pricing error occur, we shall contact the customer to discuss the issue. Should the customer not be willing to pay the additional postage charges, it is Cerys' Closet Ltd's right to cancel and refund the order.