COVID UPDATE - During the pandemic we will only be shipping on Monday, Wednesday and Friday. Any order placed before 12pm on these days will be shipped that day. Any order placed after 12pm will be shipped the next working day.

Please be advised that we use Royal Mail and delays have been reported.

 

UPDATE 01/05/2021 - Royal mail has advised that ALL parcels being shipped internationally are being quarantined and therefore delays are expected.

 

Please be advised: it is the customers responsibility to ensure that the correct postage address is provided. Please ensure your Paypal address is correct.

 

 

 

1st Class Signed for Delivery, Royal Mail

This option is to UK Mainland only, we aim to dispatch items the same day as ordering. 

A tracking reference will be sent via email once the parcel has been shipped.

Royal Mail advises 1 - 2 days for delivery depending on the time of year - Delays expected for Christmas, Black Friday, Bank holidays etc.

I recommend tracked and signed for options for items of high value. 

Delays may be expected due to Covid 19

 

2nd Class Signed for Delivery, Royal Mail

 

This option is to UK Mainland only, we aim to dispatch items the same day as ordering. 

A tracking reference will be sent via email once the parcel has been shipped 

Royal Mail advises 2-3 days for delivery depending on the time of year - Delays expected for Christmas, Black Friday, Bank Holidays etc

I recommend tracked and signed for options for items of high value.

Delays may be expected due to Covid 19 

 

Standard, Royal Mail

This option offers no tracking information - we will always obtain proof of postage should any items go missing.

Please note that once the item has left our shop, there is no way of us tracking this item. 

 

Click and Collect

THIS IS ONLY TO BE USED FOR COLLECTION FROM OUR RETAIL STORE IN SOUTH WALES

4, Commercial Street, Kenfig Hill, CF33 6DL

Should you choose this option but live outside of the area it may delay your item being  shipped, we will automatically email you for payment of shipping to be made.

 

Shipping Outside of the UK

We ship worldwide, should you have any difficulty with shipping costs when using our website - please get in touch.

All items are dispatched the next working day (we are closed Mondays so any orders placed on the weekend will be dispatched Tuesday)

They are sent via Royal Mail Tracked and Signed.

Customers are liable for any customs fees.

DELAYS EXPECTED DUE TO COVID,  recent updates from Royal Mail have indicated that parcels are taking additional time to arrive do to the necessary quarantine period. Please be patient.

 

*** At Cerys' Closet we do our best to ensure our shipping prices are calculated correctly, however shipping pricing errors may occur when ordering more than one pair of shoes.  We have tried our utmost to ensure this doesn't happen, but with international postage it may still happen. Should a pricing error occur, we shall contact the customer to discuss the issue. Should the customer not be willing to pay the additional postage charges, it is Cerys' Closet Ltd's right to cancel and refund the order.