Shipping & Delivery
We know that once you've found something you love, you want it to arrive safely and as quickly as possible. Here's everything you need to know about delivery from Cerys' Closet.
UK Delivery
Our standard UK delivery service is:
Royal Mail Tracked 48 — £5.50 per order
Orders are normally dispatched within 2–3 working days.
Once dispatched, Royal Mail Tracked 48 aims to deliver within 2–3 working days. Please remember that delivery times are estimates rather than guaranteed delivery dates.
Tracking information will be provided where available so you can follow your parcel's journey.
Dispatch Times
We aim to dispatch orders within 2–3 working days.
Working days are Monday to Friday, excluding UK bank holidays.
During particularly busy periods or circumstances outside our control, dispatch may occasionally take a little longer. If there is a significant problem with your order, we'll contact you.
Delivery Charges
The delivery charge shown at checkout applies to your order as a whole.
Very large, heavy or unusual orders may require an alternative delivery arrangement. If this applies to your order, we will contact you before dispatch.
Delivery Addresses
Please check your delivery address carefully before completing your order.
If you notice an error after ordering, contact us as soon as possible at cerys@ceryscloset.co.uk.
If your order has not yet been dispatched, we'll do our best to help. Once an order has been dispatched, we may not be able to change or redirect it.
Missing or Delayed Parcels
If your parcel hasn't arrived when expected, please check your Royal Mail tracking information first.
If you're concerned about your delivery, contact us at cerys@ceryscloset.co.uk with your name and order number and we'll help investigate.
International Delivery
International ordering is temporarily unavailable through our website while we update our international delivery services and rates.
We hope to make international delivery available again once this review is complete.
Click & Collect
Cerys' Closet is now an online-only store, so Click & Collect from our former retail shop is no longer available.
Questions?
If you have any questions about an order or delivery, please email: